1-) Where are you based?
We’re happily based in Miami, Florida – the beach capital of the US of A.
2-) How does shipping works?
Vpremium partners with USPS, FEDEX, and UPS, items may take 2-10 days to arrive at destination.
3-) How much does shipping cost?
We offer free shipping to all items we sell.
4-) The tracking number for my order stopped updating, what happened?
If you’re buying from outside of the U.S. (particularly in Canada), your country’s customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada’s customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your items immediately.
5-) What if I need to return something?
No worries! Contact us right away and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back.
6-) How do we contact you with press inquiries?
Send us an email via our store contact form